Client Resources

Technical Support

Technical support hours are 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. Support is available to all clients with a current technical support agreement.

Quite often, questions can most quickly be answered by taking a look at our Frequently Asked Questions (FAQ) and Knowledge Base. The FAQ and Knowledgebase are available 24/7. Answers may also be found in the PMWeb online help file - just click the help button in most PMWeb pages.

Online Support

You may submit an online support request at any time. A support professional will review the request and contact you within 24 hours or the next technical support working day.

Telephone Support Call 888-220-5622 8:00 AM to 5:00 PM Eastern Time, Monday through Friday.

The support professional will ask you for:

• Your client number and client name. The client number & client name can be found on the PMWeb login page.
• The PMWeb version you are working with. The version number can be found on the PMWeb login page.
• The module and page you are working with.
• The browser and version number you are working with.

Please have your client information handy before calling so you we can help you more quickly.

Getting Answers

You can find a wealth of information in the PMWeb Frequently Asked Questions (FAQ) and Knowledge Base. Answers may also be found in the PMWeb online help file - just click the help button in most PMWeb pages.

Training

Contact your PMWeb reseller for details about educational opportunities.